FREQUENTLY ASKED QUESTIONS

Q: How can I subscribe to your newsletter for product updates? 

A: To receive our weekly newsletter and stay up-to-date on our latest collections, simply sign up on our website. 

Q: What shipping options are available for my order? 

A: Shipping options will be displayed during checkout based on the weight of your items and shipping address. You'll be able to view estimated delivery times and prices for each option. 

Q: Do you ship to the European Union, and if so, how are orders shipped?  

A: Yes, we do ship to the EU using UPS, FedEx, or USPS. The shipping method depends on your selected option at checkout. We also offer other economic options for your convenience.

Q: How are customs fees calculated, and will I be charged additional fees upon delivery? 

 A: Customs fees are determined by the country of import based on package weight and size. At checkout, we combine customs and duties charges to prevent additional fees upon delivery. However, if you choose UPS shipping, you may be charged additional fees upon delivery. 

Q: How long will it take for me to receive my order?  

A: Orders are processed Monday through Friday during regular business hours, and shipping times vary based on the selected shipping method. Some orders will be shipped after 4-7 working days as some items need to be arranged from different warehouses. You can find more information on our shipping policy on our website. 

Q: Does HAYA ship internationally?  

A: Yes, Annah Hariri ships worldwide via UPS, FedEx, or USPS. International shipping rates are calculated at checkout. We also offer other economic options for your convenience.

Q: What are the warehouse hours and location of HAYA? 
A: Annah Hariri's office is open from Monday to Friday, 9am to 6pm EST, and their warehouse is located in New Jersey. 
 
Q: What is the holiday and transit schedule of HAYA's warehouse? 
A: Annah Hariri's warehouse follows the same holiday and transit schedule as UPS, FedEx, or USPS. Orders will not be shipped or in transit on certain holidays, and they do not ship on weekends. 
 
Q: If I place an order over the weekend or after business hours, when will it be processed for shipment? 
A: If you place your order over the weekend or after business hours, it will be processed for shipment on the following business day during normal business hours. 
 
Q: If I place my order before 1:30pm EST (Mon-Fri), when should it ship? 
A: If you place your order before 1:30pm EST (Mon-Fri), your order should ship the same day, dependent on busy holidays, inclement weather, carrier delays, and inventory count days. However, some orders may be shipped after 4-7 working days as some items need to be arranged from a different warehouse. 
 
Q: What are the shipping rates of HAYA? 
A: Shipping rates, options, and estimated delivery will display at the time of checkout depending on the location and service you choose. If shipping outside of the U.S., use the shipping quote locator during the checkout process for a shipping rate estimate. 
 
 
Q: Does HAYA offer expedited shipping? 
A: Yes, Annah Hariri offers expedited shipping options, contingent on UPS, FedEx, or USPS and their shipping practices. Estimate cost and delivery time during checkout and to see all shipping options. 
 
Q: Who is responsible for any import and clearance duties, as well as any brokerage fees, including any other additional charges for orders from HAYAs online store? 
A: For all orders from Annah Hariri's online store, the customer will be responsible for any Import and Clearance duties as well as any brokerage fees including any other additional charges. Annah Hariri operates on a DDU (Delivered Duty Unpaid) basis. 
 
Q: What happens if I refuse or do not accept to receive the shipped order? 
A: Once the order is shipped, the customer is obliged to receive it. If the customer shows no response to a courier company, or fails to receive it or refuses to receive the order at the country of destination (due to tax payment or other reasons), the parcel will be returned to Annah Hariri. Annah Hariri reserves the right to deduct from the client the following: shipping charges (both ways) as well as any duties imposed at the country of destination and in the country of origin. Remaining amount (if any) will be refunded to the customer. If the customer still wishes to receive the goods from their initial failed order, a new order will need to be placed. 
 
Q: What happens if my package is returned to HAYA due to insufficient/incorrect address information? 
A: Annah Hariri will not accept responsibility for packages which are returned to them due to insufficient/incorrect address information. Additional shipping fees will be due for re-sending any order(s), which must be paid in advance of shipment. 
 
Q: What happens if my items are delivered to the incorrect location due to insufficient/incorrect address information being provided to HAYA? 
A: If your items are delivered to an incorrect location due to insufficient or incorrect address information provided to ANNAH HARIRI, the company will not accept responsibility for the error. In such cases, additional shipping fees will be due for re-sending the order, and this must be paid in advance of shipment. It is important to ensure that you provide accurate and complete address information when placing your order to avoid any delivery issues. 

Q: What is HAYA's cancellation policy? 

A: You can cancel your order or an item purchased online before it is dispatched by contacting Annah Hariri at info@annahariri.com. If the order has already been processed and dispatched, you will need to return the items according to their return procedures within 8 hours of placing the order to receive a full refund, excluding shipping costs. 

Q: How long do I have to request a return at HAYA? 

A: You have 14 days from the day you received your item to request a return. 

Q: What are the requirements to qualify for a return at HAYA? 

A: To qualify for a return, your item must be in its original condition, with all tags attached, and in the original packaging. You must also provide a receipt or proof of purchase. 

Q: How can I initiate a return at HAYA? 

A: To initiate a return, you can visit https://27bde0-3.myshopify.com/ and enter your order number and email address to file a request. Please note that you must receive prior authorization before returning any items. 

Q: Who is responsible for the cost of returning items to HAYA? 

A: You are responsible for the cost of returning the items until they reach Annah Hariri. We recommend insuring the parcel for the value of the goods and keeping records of delivery for security purposes. 

Q: How should I handle the goods when returning them to HAYA? 

A: Please handle all goods with care and take necessary precautions to ensure they are returned to us in their original condition, unworn, undamaged, and with tags intact, within 14 days of receiving the item. Refrain from using unnecessary force when trying on clothing and wearing perfume or deodorant, as these may leave marks or scents that render the item ineligible for return. 

Q: Can I exchange an item for store credit at HAYA? 

A: Yes, you can request an exchange or store credit by visiting http://annahariri.returnscenter.com and providing your order number and email address. 

Q: Does HAYA refund shipping fees? 

A: No, HAYA does not refund the original shipping fees. If you decide to return the item using your preferred carrier, you will be responsible for the shipping fees at the time of return shipment. 

Q: How long does it take to process a return at HAYA? 

A: All returns are processed in the order they are received, and it may take up to 7 working days to process a return, or longer during busy and sale periods. If you haven't heard from their returns team within 10 working days of your parcel being delivered, you can contact info@annahariri.com. 

Q: How will I receive my refund from HAYA? 

A: The refund will be credited to the original purchaser's credit card, and if the card has expired or been cancelled, the refund will still be credited to the old card number, and the funds will be transferred to the correct account, though it may take longer than usual. If your bank has issued a new card as a replacement for the old card, but it's still linked to the same account, the refund will still be credited to the old card number. The time frame for the refund to appear in your bank account will depend on your bank's policy, and it can take up to 10-14 days. 

Q: What is the best way to contact customer service at HAYA?  

A: You can contact customer service at Annah Hariri by emailing info@annahariri.com. 

Q: What is the deadline to cancel an HAYA order?  

A: Cancellation requests must be made within 8 hours of placing the order. 

Q: Can I return an item purchased from HAYA after the 14-day return period?  

A: No, Annah Hariri only accepts returns within 14 days of receiving the item. 

Q: What should I do if I receive a damaged item from HAYA?  

A: Contact Annah Hariri's customer service at info@annahariri.com to arrange for a return or exchange. 

Q: How long does it take to process a return at HAYA?  

A: Returns are processed in the order they are received, and may take up to 7 working days to process. 

Q: Can I get a refund on shipping fees for a returned item?  

A: No, Annah Hariri does not refund shipping fees for returned items. 

Q: What is the return address for HAYA?  

A: The return address for Annah Hariri is 678 E 33rd st Paterson NJ 07513, USA. 

Q: Can I return an item to an HAYA store?  

A: No, Annah Hariri does not have physical store locations, so all returns must be sent to the return address. 

Q: Does HAYA offer exchanges?  

A: Yes, you can request an exchange or store credit through the returns process. 

Q: How long does it take for a refund to appear in my bank account after returning an item to HAYA?  

A: It can take up to 10-14 days for the refund to appear in your bank account, depending on your bank's policy.